Step one

The Assessment — $2,500

A paid diagnostic, not a sales call. Your embedded engineer analyzes your environment over 1–2 weeks and delivers a four-section report: automation exposure, what's ready to activate, custom candidates, and a recommended path forward with a tier recommendation.

Credited in full toward your first month's retainer if you convert to a Concierge engagement within 30 days of receiving your report.

Ongoing engagement

Concierge tiers, outcome-aligned

The base retainer covers your embedded engineer's time. The outcome fee means we earn more only when your business produces more — aligned by design.

Starter

$750/mo

base retainer / month

  • Outcomes / month 1 outcome / month

Validating your first outcome before scaling embedded engineering across operations.

Most common

Standard

$1,500/mo

base retainer / month

  • Outcomes / month Up to 3 outcomes / month

Operations teams ready to run three production outcomes against their support and fulfillment workflows.

Growth

$5,000/mo

base retainer / month

  • Outcomes / month Up to 10 outcomes / month

Operations leaders running embedded engineering across multiple workflows — at a fraction of a single in-house ops engineer.

All tiers include an outcome fee scoped to your operations and agreed during the Assessment — so the incentive is always aligned with your results.

Not sure which tier fits? Your Assessment report includes a tier recommendation based on your stack and event volume. Tier changes take effect at the next billing cycle.

How billing works

  • Invoice-based. Base retainer billed at the start of each month; outcome fee calculated and invoiced at month-end with a full breakdown of verified results.
  • Outcome fee scoped to you. Agreed during the Assessment against a measured baseline — not a fixed formula applied to every customer.
  • Costs stay flat as usage grows. No seats, no per-operation charges. Every monthly report shows what each outcome cost and what it was worth.

Design partner program

Three months of Concierge at no charge

A limited number of design partner spots are available — in exchange for a case study and testimonial. If your operations are a strong fit, mention it when you book your Assessment.

Apply via Assessment →